Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. (Video proof required)

To be eligible for a return, your item must be in the same condition that you received it,  unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and make sure to make a video of unpacking.

To start a return, you can contact us at aelonsey@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at aelonsey@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 7 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the , you have the right to cancel or return your order within 7 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at aelonsey@gmail.com.

We at Aelonsey have formulated each product to deliver best possible results, transparently. We hope you will love our products as much as we do. But in case you wish to return the product, please reach out to us and we will take care of everything for you.

We offer refunds or replacements in the following cases ONLY:

You received the wrong product, and, 

You received a damaged product, and,

You received an expired product, and,

You have received an empty package.

In case you have received a wrong, damaged or expired product, please send us an email at aelonsey@gmail.com requesting return/replacement, along with relevant documentary proof (video proof) and relevant emails, within 7 (seven) days from the date of delivery. No return or replacement will be entertained by us after the expiration of 7 days from the delivery of the product.

In cases where you have received a package which seems without weight in the first instance, please record a video of unboxing of the package by you. 

Orders once shipped cannot be cancelled. However, orders which have not been shipped can be cancelled.

Please allow us 48 hours to review your request. Once the request is approved, we will initiate a reverse pickup. Our courier partner will pick the order from your doorsteps.

Upon receiving the returned order, our service team will review the same. If the issues described by you are verified, our team will initiate a refund within 24 hours.